Privacy Policy

1. Who We Are

ReconnectGenerations ("we", "us", "our") provides a digital platform for recording, storing, and preserving family memories.

If you have questions about your data, contact:

ReconnectGenerations Support
support@reconnectgenerations.eu

2. What Data We Collect

We collect only the data needed to provide the service.

Account Data

• Name
• Email address
• Password (encrypted)
• Billing information (processed by Stripe)

Memory Content

• Audio recordings
• Photos
• Text contributions
• Uploaded documents
• Metadata (timestamps, session info)

All uploaded content belongs to you.

AI Persona Data

If you use an AI persona plan, we collect:

• Your submitted recordings
• Story transcripts
• Text you enter describing the person
• Optional family context

This data builds the AI persona.

Technical Data

• IP address
• Device type
• Basic analytics (pages visited, session duration)
• Cookies (functional only)

We do not use advertising cookies.

3. How We Use Your Data

We use your data to:

• Provide guided recording tools
• Generate and maintain your AI persona
• Store and display your memory archive
• Allow family members to access shared content
• Process payments
• Improve the service and fix bugs
• Communicate important updates

We do not sell your data, share it with advertisers, or use it to profile you for marketing.

4. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract — to provide the service you purchased
• Consent — for recordings, uploads, and AI persona generation
• Legitimate Interest — security, fraud prevention
• Legal Obligation — accounting and tax records

You may withdraw consent at any time.

5. How Long We Keep Data

6. Who Can Access Your Data

Access is limited to:

• You
• Family members you invite
• Our technical team (strictly on a need-to-access basis)
• Third-party processors essential to the service

Third-party processors

• Stripe (payments)
• EU-based hosting providers (storage and infrastructure)
• Email delivery services

All processors follow GDPR requirements.

7. Your Rights (GDPR)

You have the right to:

• Access your data
• Correct inaccurate information
• Delete your account and all content
• Export your recordings, photos, and transcripts
• Withdraw consent
• Limit processing
• Object to certain uses
• File a complaint with your local Data Protection Authority

To use these rights, email: support@reconnectgenerations.eu

8. Security

We use:

• Encrypted storage
• HTTPS for all connections
• EU-based servers
• Access controls and audit logs
• Regular security reviews

No online service is perfect, but we work hard to protect your data.

9. Children's Data

ReconnectGenerations is designed for adults. Users must be 18+.

Recordings of minors may be stored only when a parent or legal guardian manages the account.

10. AI Persona Safety

The AI persona is built from your submitted data. It may produce inaccurate or imperfect responses.

It must not be used:

• For medical advice
• For legal decisions
• To impersonate someone for harmful use

You are responsible for sharing the persona only with trusted family members.

11. International Transfers

Your data is stored in the European Union. We do not transfer data outside the EU unless required for technical redundancy, and only with GDPR-compliant safeguards.

12. Cookies

We use minimal cookies needed for functionality:

• Login session cookies
• Language preference
• Basic analytics

We do not use tracking or advertising cookies.

13. Changes to This Policy

If we update this Privacy Policy, we'll notify you through email or your dashboard. Your continued use of the service means you accept the updated policy.

14. Contact

If you have questions or requests:

ReconnectGenerations Support
support@reconnectgenerations.eu